Our Shipping PolicyEverything that we do is geared to offer benefits to our customers. We have built our reputation by offering a reliable, efficient, cost effective and flexible service to meet the needs of shippers and customers both large and small.
Our commitment is to maintain the highest possible standards of service in every aspect of our business. We are always actively seeking ways to improve still further the service that we offer.
So what are the key benefits that we offer to our customers?
RELIABILITY
We have an envied record for the excellence of our service.
We have developed long-term relationships with our customers. We use our experience and expertise to provide them with the highest quality service at all times.
They know that they can trust us to do what we say we will do, when we say we will do it.
Quite simply once they entrust their business to us we treat it as if it was our own.
FLEXIBILITY
No matter how large or small the freight, one-off or a regular consignment, we can manage the whole process for you.
More and more companies are realising the benefits to be enjoyed by oursourcing.
We provide a tailor-made package for a hands off approach for companies who wish to outsource their warehousing, packing, distribution, storage and shipping.
We use our experience and expertise to ship smarter - providing our customers with the highest quality service.
COST SAVING
Jen Exports is truly independent - free to seek out the very best routes, rates and services for our customers.
Our experience means that we can select the best modes of transport and routes for your consignments.
In addition, the volumes of business that we handle mean that we can negotiate the best possible rates for you.
As a result, you benefit from the most efficient and cost effective service possible.
AN HONEST AND REALISTIC APPROACH
At Jen Exports, we aim to fully understand the requirements of our customers.
We believe that it is only by successfully doing this that we provide the best possible service.
We take a practical and realistic approach. No matter how big or small the job, simple or complex, we will carefully calculate the optimum logistics solution and the time involved. We will work with you to develop an efficient, practical and realistic solution.
TIME SAVING
The area of logistics, especially internationally with the potential problems associated with working across time zones, trans-shipment and customs etc., can be an extremely complex one and exceptionally time consuming.
At Jen Exports, we handle the whole logistics process - freeing you from the time-consuming arrangements necessary for successful deliveries.
Our experience and our West and East African network of agents and partners enable us to anticipate potential problem areas. Quite simply, we aim to solve them before they arise.
Our priority? To ensure that your delivery arrives on time, every time
PERSONAL SERVICE
Call us at anytime to find out the status of your delivery.
You won't get a call-waiting service or any sort of automated system.
You will speak to a human being who will be able to update you of the status of your consignment or provide you with any other information you need.
We use the latest computerised systems to enhance the service that we offer...never to replace it.
COMMITMENT TO QUALITY
The quality of the service that Jen Exports offers is the key factor in our continued success.
Our commitment to quality is reflected in our highly committed team, who serve customers that are looking for the highest quality in terms of relationships and requirements.
We believe that, in a fast changing World, our customers need a safe pair of hands into which they can entrust their business. When working with Jen Exports, there is peace of mind that you have got exactly that - whenever, whatever, wherever.
Our forward looking and dynamic approach means that we never stand still.
We constantly review and develop our services to match our customers needs and expectations.
Rules & Regulations:
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All Shipment from UK to be paid in our Ghana Office will attract a surcharge of £50
- We will try every means possible to contact our Customers or their consignees for payment and collection of their Bill of lading but in the unlikely event of not being able to contact you or anyone connected with your cargo, we will have no altenative but to allow four weeks after which we will clear your goods and sell them to recover our costs.
